December 3, 2021

DataFort Unveils Channel - Customer 'Remote Administrator'

Web-based Management of Off-Site Backup saves Time and Money; Transforms Distributors and Resellers into MSPs with new Competitive Advantage

Release date: November 2003

DataFort, provider of effortless off-site data backup, today announced the launch of a web-based control panel for dealers to remotely monitor and manage their customers. DataFort's channel partners will now save time and money on site visits, and gain crucial, 'live' info on the state of their customers' IT infrastructure.

The Remote Administrator offers resellers - no matter where they are located - a live 'dashboard' style view of all DataFort installations. It provides detailed information on the operating condition of the end-user's computer(s), back-up history, network status and - via 'heartbeat polling' - IP status.

This data can be used to initiate backup and recovery events via the system's secure connection. As a result, dealers and resellers can now offer a more comprehensive service and reduce time-consuming and expensive customer site visits.

"More and more companies are choosing managed backup services as an alternative to costly in-house hardware solutions, like tape drives," says Gavin Smith, Founder & CEO of DataFort. "Our new Remote Administrator enables channel partners to manage their clients from their own offices (or even while on the road), improving customer satisfaction and increasing the efficiency of their own company's service. The diagnostic information gathered by this new software can also be used as part of their overall IT support service - a valuable, new strategic asset for the channel."

"DataFort offers one of the most secure, reliable and cost-effective business continuity solutions on the market;" explains Matt Banks, Technology Consultant, from leading reseller The Oxford Knowledge Company. "The launch of DataFort's Remote Administrator expands our managed backup service offering and - while not negating face-to-face customer care - will reduce the time and money spent managing these services on-site."

ABOUT DATAFORT

DataFort provides dependable secure off-site computer information storage with a focus on functionality and convenience for the end user. The company was founded in 2000 and is headquartered in Guildford, UK and New York, USA. It’s software and services are used by thousands of businesses worldwide - ranging from small SMEs and schools through to quoted companies and local government. Every hour of every day someone, somewhere backs up with DataFort.

CONTACTS

Marcie Terman
T: +44 (0) 1483 872 052