The Remote Administrator offers resellers - no matter where they are located - a live 'dashboard' style view of all DataFort installations. It provides detailed information on the operating condition of the end-user's computer(s), back-up history, network status and - via 'heartbeat polling' - IP status.

This data can be used to initiate backup and recovery events via the system's secure connection. As a result, dealers and resellers can now offer a more comprehensive service and reduce time-consuming and expensive customer site visits.

"More and more companies are choosing managed backup services as an alternative to costly in-house hardware solutions, like tape drives," says Gavin Smith, Founder & CEO of DataFort. "Our new Remote Administrator enables channel partners to manage their clients from their own offices (or even while on the road), improving customer satisfaction and increasing the efficiency of their own company's service. The diagnostic information gathered by this new software can also be used as part of their overall IT support service - a valuable, new strategic asset for the channel."

"DataFort offers one of the most secure, reliable and cost-effective business continuity solutions on the market;" explains Matt Banks, Technology Consultant, from leading reseller The Oxford Knowledge Company. "The launch of DataFort's Remote Administrator expands our managed backup service offering and - while not negating face-to-face customer care - will reduce the time and money spent managing these services on-site."